Shipping policy
Shipping Policy
Order Processing Time
All orders are processed within 3 business days] (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay, we will contact you via email.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times
Standard Shipping: 8-10 business days
International Shipping: 10-14 business days
Delivery times are estimates and may vary depending on your location and external factors.
Shipping Locations
We currently ship worldwide
If your country is not listed, please contact us at [your email] to check availability.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the link provided.
Shipping Delays
Delivery delays can occasionally occur due to carrier issues, weather conditions, or customs processing for international orders. We are not responsible for delays caused by shipping carriers.
Customs Duties and Taxes
Your order may be subject to import duties and taxes including VAT which are applied once a shipment reaches your destination country. We are not responsible for these charges.
Lost or Damaged Items
If your order arrives damaged or is lost in transit, contact us within [X days] at [your email] with your order number and photos if applicable. We will assist in resolving the issue.
Incorrect Shipping Information
Please ensure all shipping information is correct before placing your order. We are not responsible for orders shipped to incorrect addresses.
Contact Us
For any questions, contact us at
Email: luminluxedubai@gmail.com
Phone: +971562676402